Banking services have rapidly revolutionalized over the past few years owing to technology and innovation in the sector. The banking and financial services sector in Kenya has experienced tremendous growth in various dimensions primarily resulting from the high adoption of new mediums and platforms of rendering services. The fast penetration of mobile phones into the African market has been a key driving factor that has inspired innovation edging into mobile banking services and related services.
With a population of over 505 comprising youth aged 35 years and below, Mobile banking that widely refers to a service provided by . . .